Privacy Policy

1 Who We Are

CNS Wellness is a division of CNS Ayurveda Chikitsalayam Pvt. Ltd., a company incorporated under the laws of India, headquartered in Thrissur, Kerala. We are the data controller responsible for your personal information collected through this website and our associated services.

If you have any questions about how we handle your data, you can reach our dedicated support team using the contact details at the bottom of this page.

2 Information We Collect

We collect information that you provide directly to us, as well as information gathered automatically when you interact with our website. The categories of data we may collect include:

We do not collect sensitive financial data such as full card numbers or CVV. Payment processing is handled securely by our third-party payment gateways.

3 How We Collect Your Information

We collect your personal information through the following means:

• Direct interactions: When you create an account, place an order, book a consultation, fill out a form, subscribe to our newsletter, or contact our support team.
• Automated technologies: Through cookies, web beacons, pixels, and similar tracking technologies when you browse our website.
• Third-party sources: From payment gateways, courier partners, and analytics providers we work with, in connection with your transactions or interactions.
• Social media: If you interact with our official social media pages (Facebook, Instagram) or use social login options, we may receive limited profile information as permitted by those platforms.

4 How We Use Your Information

The information we collect is used for the following purposes:

• To process and fulfil your orders, including shipping, delivery, and invoicing.
• To manage your account and provide access to your order history, wishlist, and saved preferences.
• To schedule and manage Ayurvedic consultations and maintain confidential health records related to your treatment.
• To communicate with you regarding order confirmations, dispatch notifications, delivery updates, appointment reminders, and support queries.
• To personalise your experience on our website and recommend products relevant to your wellness goals.
• To send marketing communications such as newsletters, offers, and wellness tips — only where you have opted in or where permitted by law.
• To improve our website and services through analytics, user behaviour insights, and feedback.
• To comply with legal obligations including tax records, regulatory compliance, and responding to lawful government or court requests.
• To detect and prevent fraud, unauthorised access, and other security threats.

5 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather analytical insights. Cookies are small text files stored on your browser when you visit our site.

• Essential cookies: Required for core website functionality such as your shopping cart and login sessions. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These are anonymised where possible.
• Preference cookies: Remember your language, region, and display preferences for a better experience on return visits.
• Marketing cookies: Used to deliver relevant advertisements and track the effectiveness of campaigns (e.g., Meta Pixel, Google Ads).

You can manage or disable non-essential cookies through your browser settings. Note that disabling cookies may affect certain features of the website. We may prompt you to accept cookies via a consent banner upon your first visit.

6 Sharing of Your Information

CNS Wellness does not sell your personal data to third parties. We may share your information only in the following limited circumstances:

• Shipping & logistics partners: Your name, contact number, and delivery address are shared with courier partners solely for the purpose of order delivery.
• Payment processors: Transaction details are shared with our payment gateway partners to process your payments securely. We do not store full card or bank details on our servers.
• Technology & service providers: We work with trusted service providers for website hosting, email communications, SMS notifications, and customer support tools. These parties process your data only on our instructions and are bound by confidentiality obligations.
• Analytics & advertising platforms: Anonymised or aggregated usage data may be shared with analytics providers such as Google Analytics and advertising platforms to improve our services and campaigns.
• Legal & regulatory requirements: We may disclose your information to comply with applicable laws, court orders, or requests from government authorities, or to protect the rights and safety of CNS Wellness and our users.
• Business transfers: In the event of a merger, acquisition, or sale of company , your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7 Health & Consultation Data

Information shared during Ayurvedic consultations — including health history, symptoms, Prakriti details, lifestyle factors, and prescribed recommendations — is treated with the highest level of confidentiality.

• Consultation records are accessible only to the treating Ayurvedic practitioner and authorised clinical staff at CNS Wellness.
• Health data is never shared with third parties for marketing or commercial purposes.
• Online consultation records are stored securely and are not used for any purpose beyond your ongoing Ayurvedic care.
• By proceeding with a consultation, you consent to CNS Wellness retaining your health records for continuity of care, as required under applicable regulations.

8 Data Storage & Security

We are committed to keeping your personal data safe. We implement industry-standard technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction.

• Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers.
• Sensitive data such as passwords is stored in hashed and encrypted form and is never stored in plain text.
• Access to personal data is restricted to authorised personnel who require it to perform their job functions.
• We regularly review our security practices and update them in line with evolving threats and best practices.
• While we take every reasonable precaution, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

9 Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements.

• Account data is retained for the duration of your account's active status. If you delete your account, we will remove or anonymise your data within 30 days, except where retention is required by law.
• Order and transaction records are retained for a minimum of 7 years as required under Indian tax and accounting laws.
• Consultation and health records are retained for a minimum period in accordance with applicable healthcare regulations.
• Marketing preferences (opt-ins and opt-outs) are retained to honour your communication preferences.

10 Your Rights & Choices

As a user of our website and services, you have the following rights with respect to your personal data:

To exercise any of these rights, please contact us at cnswellness.in@gmail.com. We will respond to your request within a reasonable time frame, typically within 30 days.

11 Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us immediately and we will take steps to delete such information. Minors may access Ayurvedic consultations only with the consent and supervision of a parent or legal guardian.

12 Third-Party Links

Our website may contain links to third-party websites, social media platforms, or payment portals. CNS Wellness is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party website you visit through links on our platform. This Privacy Policy applies solely to information collected by CNS Wellness.

13 Marketing Communications

With your consent, we may send you newsletters, product updates, promotional offers, and wellness tips via email, SMS, or WhatsApp.

• You can opt out of marketing communications at any time by clicking the "Unsubscribe" link in any email, replying "STOP" to an SMS, or contacting us directly.
• Opting out of marketing communications will not affect transactional messages such as order confirmations, delivery updates, or appointment reminders.
• We do not share your contact details with third-party marketers or advertisers.

14 Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Thrissur, Kerala, India.

15 Changes to This Policy

CNS Wellness reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, services, or legal requirements. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.